Despatch and Delivery
Shipping and delivery charges vary according to the delivery zone. Delivery charges are shown on the map below, or by entering your postcode here. The charges shown exclude VAT which will be added at the checkout. The free shipping order amount refers to the value of your order before adding VAT.
Orders placed via this website can only be delivered to addresses within the UK (including the Channel Islands). For deliveries to Eire, please contact us for carriage charges.
Our distribution agreement with Jotun prohibits us supplying directly customers outside the United Kingdom and Eire. However we may be able to assist customers in Europe through the Jotun network.
Orders received by 2.00 p.m. will normally be dispatched the same day and delivered the next working day (if the next day option is selected) to addresses in Zones 1 and 2 but some addresses in Zone 2 and all addresses in Zone 3 and 4 can take up to 3 days. Please note that these are fulfillment targets set by the carrier and are not guaranteed delivery times. Our personal experience of the carrier is that they meet their delivery target more than 95% of the time.
Larger tin sizes (i.e. 20l) and orders requiring a pallet can take an extra day due to different vehicles being required by our couriers.
If we have your email address you will receive an email from our carrier that will allow you to track your consignment.
On delivery the carrier will;
- require a signature from the person receiving the goods, or
- leave a card advising that they will return the next working day if there is no one to receive the goods, or
- leave the goods without a signature if you have advised us (via the notes box at the checkout) of a safe place where the goods can be left at your own risk.